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16256en
- Contract
- English
- Entry level
- Digital & Technology
- Zug
- Commodities & Natural Resource
Skills
End user Provisioning, IT Support, Onsite Support
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As the premier supplier to our client based in Switzerland, Swisslinx is looking for a highly motivated individual to take on a challenging role as an IT Service Desk Agent for a 12-month contract.
Key responsibilities:
- First point of contact for customer liaison and keeping customers informed of progress of incidents
- Recording, investigating, diagnosing, and resolving incidents
- Communicating both proactively and reactively with all users and technical resolving teams
- Ensuring correct reassignment of unresolved or misrouted incidents
- Provide proactive support to consistently improve the ‘end user experience
Your background:
- Microsoft certifications are a plus
- 2 – 5 years’ experience working with office 365
- Customer facing, interaction skills, professional telephone manner and desk-side support
- Windows 10 / MS Office 365, Active Directory Administration
- Exchange Administration / Mail tracking, Edge & Chrome
- Troubleshooting PCs / Laptops / Tablets / MFD’s / Screens / Phones, Remote Connectivity: VPN / Citrix TCP/IP Troubleshooting
- Mobile Support: iOS / Workspace One
- Onsite 100%
If you possess the above attributes, available to start a new position immediately and looking for a new challenge in an international environment, we look forward to receiving your application!
Key responsibilities:
- First point of contact for customer liaison and keeping customers informed of progress of incidents
- Recording, investigating, diagnosing, and resolving incidents
- Communicating both proactively and reactively with all users and technical resolving teams
- Ensuring correct reassignment of unresolved or misrouted incidents
- Provide proactive support to consistently improve the ‘end user experience
Your background:
- Microsoft certifications are a plus
- 2 – 5 years’ experience working with office 365
- Customer facing, interaction skills, professional telephone manner and desk-side support
- Windows 10 / MS Office 365, Active Directory Administration
- Exchange Administration / Mail tracking, Edge & Chrome
- Troubleshooting PCs / Laptops / Tablets / MFD’s / Screens / Phones, Remote Connectivity: VPN / Citrix TCP/IP Troubleshooting
- Mobile Support: iOS / Workspace One
- Onsite 100%
If you possess the above attributes, available to start a new position immediately and looking for a new challenge in an international environment, we look forward to receiving your application!
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