Senior IT Vendor Manager

Job description:

Tasks & Responsibilities:

• Vendor Relationship Management: Develop and maintain strong relationships with key IT vendors, acting as the primary point of contact. Foster collaborative partnerships to ensure alignment with organizational objectives.

• Contract Negotiation and Management: Lead the negotiation of vendor contracts, ensuring favourable terms and conditions. Oversee the contract lifecycle, including renewals, amendments, and terminations.

• Performance Monitoring: Establish and monitor key performance indicators (KPIs) to evaluate vendor performance. Implement corrective actions as needed to address performance issues or non-compliance.

• Risk Management: Identify and mitigate risks associated with vendor relationships. Develop and implement risk management strategies to ensure continuity of services and minimize potential disruptions.

• Cost Optimization: Continuously assess and optimize vendor-related costs. Identify opportunities for cost savings and efficiency improvements without compromising service quality.

• VM Framework implementation: co-create a VM Framework of standards and practises to equip IT leaders, IT Product Managers and IT vendor managers with the tools and processes to manage IT vendor strategically.

• Stakeholder Collaboration: Work closely with internal stakeholders, including IT, finance, legal, and procurement teams, to ensure seamless vendor management processes. Provide regular updates and reports to senior leadership.

• Market Analysis: Stay informed about industry trends, emerging technologies, and market conditions. Conduct market analysis to identify potential new vendors and innovative solutions.

• Compliance and Governance: Ensure that all vendor agreements comply with relevant regulations, policies, and standards. Maintain accurate and up-to-date documentation of vendor contracts and performance metrics.

Requirements:

Must haves:

• Minimum of 10 years of experience in IT vendor management, a background in procurement, strategic IT sourcing or a related role would also be considered, with most recent experience being in Vendor Management.

• Proven track record of successfully managing vendors in very interdependent environment (i.e. ability to navigate, influence, negotiate with stakeholders with diverging interests, priorities, managing ambiguity).

• Proven track record negotiating complex contracts and to successfully renew partnerships with IT vendors while being in lock-in situation or with limited leverage.

• Proven track record to challenge constructively, to influence and to negotiate with internal stakeholders.

• Knowledge of IT infrastructure, software, and services, as well as industry best practices in vendor management, to be able to help implement/co-create standards and practices for IT Vendor Management.

• Proficiency in Oracle Fusion or a similar tool, and MS-Excel.

• Bachelor's degree in IT, Business Administration, or a related field.