IT Service Analyst 2nd level / IAM

Job description:

📍 Location: Basel

📆 Start Date: ASAP (latest by May 2025)

📜 Contract: 12 months (potential extension)

📌 Workload: 100%

About the Role:

Are you an experienced IT support professional with expertise in Identity Access Management (IAM)? We’re looking for a highly skilled IT Service Analyst to provide 2nd level IT support, manage IAM requests, and ensure seamless IT services for internal and external stakeholders.

Key Responsibilities:

✅ Provide 2nd level support for IT services & IAM administration

✅ Monitor, report, and analyze SLA performance and incident trends

✅ Manage incident, request, and problem resolution processes following ITIL standards

✅ Support VIP/Senior Management with IT and virtual meeting setups

✅ Assist with Bank-wide tech rollouts, knowledge sharing, and process improvements

✅ Offer on-call and on-site support outside normal hours when needed

Must-Have Skills:

✔ Strong IAM support experience (Active Directory, SailPoint, Microsoft Entra ID)

✔ ITIL knowledge and problem management expertise

✔ Excellent communication skills for user and VIP support

✔ Willingness to work on-call and outside normal hours

Nice to Have:

➕ Experience with virtual meeting support, hardware staging & repairs

➕ Exposure to three lines of defense models

🚀 Ready to join a dynamic IT team and make an impact? Apply today!