Zug, Remote
not set
40 hours
Start: January 15, 2025
Deadline: January 15, 2025
SL-000080
SL-000080
Job description:
- Provide best-in-class technical support to end-users in a courteous and professional manner.
- Assist in the day-to-day operations of the helpdesk, always ensuring adequate phone coverage.
- Ensure that high-priority issues are identified and correctly handled as per the escalation process.
- Maintain oversight of the daily incident queue and ensure that tickets are being assigned and processed with minimal delay as required.
- Create and maintain technical documentation and proactively share knowledge within the team. Be a proactive member of the team; identify gaps and opportunities for improvements and implement required changes to processes and procedures.
- Identify and assist in automating processes within Infrastructure.
- Contribute to IT projects whether locally, regionally or globally.
- Lead by example; and be available to work during weekends and public holidays either locally or from other EMEA office locations as required.
- Support the wider team in its daily activities by exhibiting and demonstrating the highest standards of professionalism and technical know-how.
Requirements:
- Desirable to have at least 5 years of experience working at an enterprise level within finance, and specifically within trade-floor support.
- Excellent at troubleshooting technical issues in a logical, methodical and consistent manner.
- Excellent analytical and problem-solving skills
