Customer Account Manager

On behalf of our client, a leading aerospace manufacturer specializing in aircraft engine design, manufacturing, and service, Swisslinx is seeking a Junior Customer Account Manager to provide exceptional customer service across the EMEA and CIS regions.

This is a 6-month, full-time contract based in Lucerne, with an immediate start date (December at the latest).

Key Responsibilities:
- Develop and manage strong customer relationships
- Oversee all aspects of customer order management
- Identify and communicate critical part requirements for airline customers and shops
- Support general customer operational issues
- Assist with monthly and weekly planning processes

Role Duties:
- Coordinate all aspects of customer order management, including reviewing orders, providing recommendations, processing orders and quotes, and communicating parts availability, pricing, delivery schedules, and expedite requests
- Ensure high levels of customer satisfaction, develop corrective action and communication plans as needed
- Gain an understanding of customer businesses, processes, and systems to help maintain a competitive advantage
- Prepare regular financial projections per customer to support sales forecasting
- Offer comprehensive materials management solutions and coordinate with customers

Qualifications and Skills:
- Excellent written and verbal English communication skills
- Minimum of 2 years of relevant work experience
- Experience with aerospace and airline customers is an advantage
- Proficiency in SAP or a similar ERP system
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Strong organizational skills with the ability to prioritize and multitask effectively
- Ability to work independently and in cross-functional teams

If your experience aligns with the role and you are eager to join an innovative leader in aerospace, contributing fresh ideas to a team that drives advancements in the industry, we encourage you to apply today!