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16311en
- Contract
- English
- Associate
- Digital & Technology
- Zug
- Commodities & Natural Resource
Skills
onboarding, support, user onboarding, engineer
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As the premier supplier to our client based in Switzerland, Swisslinx is looking for a highly motivated individual to take on a challenging role as a User onboarding & provisioning support engineer for a 12-month contract.
The role also includes performing some technical support tasks, end user training and delivery of small projects within the Service Desk team.
The Role:
- JML (Joiner / Mover / Leaver) of users with the creation / migration user accounts, desk setups / Moves, PC / Laptop / VDI’s builds / mobile device configuration – managing the end-to-end lifecycle of the request
- End user engagement with IT equipment handover and sign-off and day 1 basic overview / training
- 1st / 2nd level support of devices handed over to users with initial deep dive investigation in case of issue
- Asset management of all IT hardware and keeping inventory up to date
- Continuous improvement and upgrades / rollouts for IT assets to latest hardware standards
- Working together with the IT and business teams to develop better and smoother onboarding solutions
- Communicate thoroughly and effectively with internal and external stakeholders around application and 3rd party software account and access creation
- Disposal of hardware / screens / devices to charity
Technical Experience:
- MS SCCM, PC / Desktop Builds, Windows 11, MS O365, Market Data (Bloomberg / Reuters)
- MS AD / MS Entra (user account management), Microsoft Exchange (add / remote / create mailboxes)
- Service Desk ITSM Tools (Jira)
- Basic Citrix / vSphere knowledge for creation of VDIs
- Mobile iOS knowledge
Our minimum requirements include:
- Education on degree level in Engineering, Computer Science or Information Technology (or equivalent)
- A minimum of 3 years of user IT experience with high level onboarding / user training skills
- Analytical Thinking and ability to bring new ideas to the team
- Excellent interpersonal, time keeping and management skills with ability to delivery time critical tasks
- Well-structured person and eager to take ownership
- Fluent in English written and spoken
- Ability to work well independently and as part of a global team
- Onsite 100%
If you possess the above attributes, available to start a new position immediately and looking for a new challenge in an international environment, we look forward to receiving your application!
The role also includes performing some technical support tasks, end user training and delivery of small projects within the Service Desk team.
The Role:
- JML (Joiner / Mover / Leaver) of users with the creation / migration user accounts, desk setups / Moves, PC / Laptop / VDI’s builds / mobile device configuration – managing the end-to-end lifecycle of the request
- End user engagement with IT equipment handover and sign-off and day 1 basic overview / training
- 1st / 2nd level support of devices handed over to users with initial deep dive investigation in case of issue
- Asset management of all IT hardware and keeping inventory up to date
- Continuous improvement and upgrades / rollouts for IT assets to latest hardware standards
- Working together with the IT and business teams to develop better and smoother onboarding solutions
- Communicate thoroughly and effectively with internal and external stakeholders around application and 3rd party software account and access creation
- Disposal of hardware / screens / devices to charity
Technical Experience:
- MS SCCM, PC / Desktop Builds, Windows 11, MS O365, Market Data (Bloomberg / Reuters)
- MS AD / MS Entra (user account management), Microsoft Exchange (add / remote / create mailboxes)
- Service Desk ITSM Tools (Jira)
- Basic Citrix / vSphere knowledge for creation of VDIs
- Mobile iOS knowledge
Our minimum requirements include:
- Education on degree level in Engineering, Computer Science or Information Technology (or equivalent)
- A minimum of 3 years of user IT experience with high level onboarding / user training skills
- Analytical Thinking and ability to bring new ideas to the team
- Excellent interpersonal, time keeping and management skills with ability to delivery time critical tasks
- Well-structured person and eager to take ownership
- Fluent in English written and spoken
- Ability to work well independently and as part of a global team
- Onsite 100%
If you possess the above attributes, available to start a new position immediately and looking for a new challenge in an international environment, we look forward to receiving your application!
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