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16317en
- Contract
- English
- Mid-Senior level
- Digital & Technology
- Zurich
- Financial Services
Skills
incident management, problem management, ITIL
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One of our major clients in Zürich, Switzerland - a leading Bank - is looking for a Senior Incident- & Problem Manager to join a contract opportunity of (at least) 12 months with the option for extension or internalization.
To be succesful in this role, you are a "hands-on" team player with strong communication and customer facing skills, and the ability to work with different cultures.
Your tasks:
• Coordination / processing of major incidents
• Ensuring rapid resolution of incidents with required specialists, task force Management if required
• Ensuring appropriate communication via appropriate channels
• Documenting cases and initiating & tracking of subsequent problem management process
• Management / coordination of further development of global incident & problem mgmt. process
• Standardize the global IT locations in Asia and Europe with regard to Incident & Problem Problem Management processes
• Taking over on-call duty approx. every 5 weeks.
Your profile:
• Work experience and practical know-how in similar role for at least 5 years in financial industries or at global companies
• ITIL certification and familiar with agile working methods
• Bachelor or equivalent degree in Business Information Technology or similar
• Quick learner, independently, structured and reliable way of working
• Resilient, team-oriented and flexible with excellent communication skills
• Hands-on mentality, takes responsibility & lead in various areas
• Fluent in English, German is an advantage
Place of work: Hybrid, Office Zürich 3 days per week and work from home 2 days per week
If this challenging role sounds interesting to you, we would love to hear from you! Please send us your latest CV and we will be in touch to schedule a short informal screening call should your profile match the requirements of our client.
To be succesful in this role, you are a "hands-on" team player with strong communication and customer facing skills, and the ability to work with different cultures.
Your tasks:
• Coordination / processing of major incidents
• Ensuring rapid resolution of incidents with required specialists, task force Management if required
• Ensuring appropriate communication via appropriate channels
• Documenting cases and initiating & tracking of subsequent problem management process
• Management / coordination of further development of global incident & problem mgmt. process
• Standardize the global IT locations in Asia and Europe with regard to Incident & Problem Problem Management processes
• Taking over on-call duty approx. every 5 weeks.
Your profile:
• Work experience and practical know-how in similar role for at least 5 years in financial industries or at global companies
• ITIL certification and familiar with agile working methods
• Bachelor or equivalent degree in Business Information Technology or similar
• Quick learner, independently, structured and reliable way of working
• Resilient, team-oriented and flexible with excellent communication skills
• Hands-on mentality, takes responsibility & lead in various areas
• Fluent in English, German is an advantage
Place of work: Hybrid, Office Zürich 3 days per week and work from home 2 days per week
If this challenging role sounds interesting to you, we would love to hear from you! Please send us your latest CV and we will be in touch to schedule a short informal screening call should your profile match the requirements of our client.
I manage this role